Contact us

For media enquiries please email press@aria.org.uk with details of your request.

If you have a question about an open funding call, make sure to read the documents on the relevant programme or opportunity seed page. 

We also have useful information on the following pages: How we work, The Creator experience and Funding resources.

If you still have a question after reading these, please contact clarifications@aria.org.uk.

From core operational services to specialised programme support, we work with providers who can help us run efficiently and effectively.

Learn more here.

ARIA is committed to providing a responsive, fair complaints process. We follow the Parliamentary and Health Service Ombudsman principles of good complaint handling. If you have a complaint about ARIA, in the first instance please try to resolve your complaint with the relevant person at ARIA. If that is not possible, please write to complaints@aria.org.uk. Complaints should be made as soon as possible after the relevant incident and no later than 12 months after the incident or from when you became aware of it, whichever is later. To help us to investigate and respond to your complaint please provide:

• Full details and background to the complaint (please exclude any personal sensitive information in your initial correspondence)
• What we could do to resolve your complaint
• Your contact details including email and telephone number
• Whether this is a follow-up to a previous complaint and if so, details of that complaint.

We will respond to your complaint within 10 working days in line with our complaints procedure. If you are not satisfied with our response to your complaint, you can escalate your complaint to the Parliamentary and Health Service Ombudsman at: www.ombudsman.org.uk or call 0345 015 4033.

Under the Data Protection Act 2018 and UK GDPR, you have the right to ask ARIA if we're using or storing your personal data. You can also ask us for copies of your personal data. This is called a ‘subject access request’.

If you wish to make a subject access request, we recommend you do so via email by contacting our Data Protection Officer at dpo@aria.org.uk. To ensure ARIA can respond to your request efficiently, we would ask that your request includes:

• a subject line or other clear marking that says “subject access request”;
• the date you’re making the request;
• your name (and any other names where relevant, e.g. previous names);
• your email address, home address and phone number;
• any relevant reference numbers or similar identifiers;
• what personal data you are requesting (noting that, in some cases, it might help to say what information you do not need);
• details or dates that will help us find the information you want;
• the reason you want the information (if you think this will help us find what you need); and
• how you would like to receive the information (e.g. electronically or printed or sent by post) and if you have any accessibility requirements (e.g. large fonts).

Please note that ID checks are sometimes needed to check that you are the person whose information you have asked for. In such cases, we will be unable to comply with your request until we have confirmed your identity.

We may ask you for more information about what it is you are requesting. For example:

• We may have lots of information about you and need to narrow down the search.
• We may need to clarify what you are asking for because we don’t understand.
• You may have made a similar request in the past and we need to know if you are requesting the same information or new information.

We may charge a reasonable fee to cover administrative costs in respect of requests which are excessive or manifestly unfounded.

If you have a complaint relating to how we have handled your personal data, please email our Data Protection Officer at dpo@aria.org.uk. If you’re still not happy, you have the right to make a complaint to the ICO at casework@ico.org.uk.

ARIA is committed to upholding the highest standards of integrity and transparency in all its operations. ARIA’s whistleblowing policy ensures confidentiality and protection for individuals who report concerns in good faith, in compliance with the Government Functional Standard GovS 013. Your vigilance helps safeguard public funds and maintain trust in our mission. Please email whistleblowing@aria.org.uk.

ARIA is not subject to the Freedom of Information Act 2000.

Under the Environmental Information Regulations 2004 (EIR), members of the public may request ‘environmental information’ from public authorities. ‘Environmental information’ is defined in the EIR as information in written, visual, aural, electronic or any other material form on:

a. the state of the elements of the environment, such as air and atmosphere, water, soil, land, landscape and natural sites including wetlands, coastal and marine areas, biological diversity and its components, including genetically modified organisms, and the interaction among these elements;

b. factors, such as substances, energy, noise, radiation or waste, including radioactive waste, emissions, discharges and other releases into the environment, affecting or likely to affect the elements of the environment referred to in (a);

c. measures (including administrative measures), such as policies, legislation, plans, programmes, environmental agreements, and activities affecting or likely to affect the elements and factors referred to in (a) and (b) as well as measures or activities designed to protect those elements;

d. reports on the implementation of environmental legislation;

e. cost-benefit and other economic analyses and assumptions used within the framework of the measures and activities referred to in (c); and

f. the state of human health and safety, including the contamination of the food chain, where relevant, conditions of human life, cultural sites and built structures inasmuch as they are or may be affected by the state of the elements of the environment referred to in (a) or, through those elements, by any of the matters referred to in (b) and (c).

The ICO has published guidance relating to the making of requests for information under the EIR here. Where you intend to submit a request, please send it to EIR@aria.org.uk.

We aim to deal with your request as soon as possible, but in any event within 20 working days. If your request is particularly complex, we may extend this to 40 working days, and we will tell you if this is the case.

You have the right to ask us for the information to be made available to you in a particular form or format when you make your request. If it is reasonable for us to provide it in that way, we will do so. Email is usually the most convenient method.

Although there is a general presumption in favour of disclosing environmental information, the EIR set out various circumstances that sometimes allow us to withhold information. We will tell you within the statutory deadline if we are not disclosing the information you have requested, and we will explain why. This could be because the information is not covered by the EIR, or an exception applies and the public interest in not disclosing it outweighs the public interest in disclosing it.

Whatever the reason for non-disclosure, you can be sure that we will not only have considered your request very closely, but we will also have applied the public interest test when legally required to do so. The information we provide in our response will be taken from the information we hold at the date the information was requested. We cannot guarantee the accuracy of this information and it should not be relied on for any purpose.

If we are not clear on exactly what information you’re requesting, we will write to you to ask for clarification and to help steer you through the process. In that case, any relevant information will be provided within 20 working days of receiving your clarification.

In some circumstances we may charge a fee for making information available in response to a request under the EIR. Any charges must be reasonable and should not exceed the costs we incur in making the information available. Such charges may cover the cost of staff time in identifying, locating or retrieving the information requested. They may also cover the cost of the paper for photocopying or printing the information and a covering letter and the cost of postage. Information on costs can be obtained by contacting EIR@aria.org.uk.